Privacy

Policy

Delivix ("we," "us," or "our") is a web design and SEO agency registered in Scotland under company number SC772655, with its registered office at 119 Whitefield Road, Room 11, Glasgow G51 2YA. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website at https://delivix.digital or engage our services.

We are committed to protecting your privacy and handling your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the purposes of this legislation, Delivix is the data controller responsible for your personal data.

We collect personal data that you provide to us directly, as well as data gathered automatically when you use our website.

Information you provide

When you complete a contact form, request a quote or otherwise communicate with us, we may collect:

• Your name
• Your email address
• Your phone number
• Details about your project, business or enquiry that you choose to share

Usage data

When you visit our website we may automatically collect technical information such as your IP address, browser type and version, operating system, device type, the pages you view, the time and date of your visit, and the website you came from.

Cookies

We use cookies and similar technologies to operate our website and understand how it is used. See the "Cookies and Tracking" section below for more detail.

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide the services you request
• To prepare quotes, proposals and contracts
• To manage our relationship with you as a client or prospective client
• To operate, maintain and improve our website
• To analyse how our website is used so we can make it more useful
• To send you service-related communications
• To comply with our legal and regulatory obligations
• To protect our rights and prevent fraud or misuse of our website

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

• Consent — where you have given us clear consent to process your data for a specific purpose, such as receiving marketing communications. You may withdraw your consent at any time.
• Contract — where processing is necessary to enter into or perform a contract with you, such as delivering the services you have requested.
• Legitimate interests — where processing is necessary for our legitimate business interests, such as responding to enquiries, improving our services and securing our website, provided your rights do not override those interests.
• Legal obligation — where we need to process your data to comply with the law, such as for tax or accounting purposes.

Cookies are small text files placed on your device when you visit a website. We use cookies to keep our website functioning correctly and, where you consent, to understand how visitors interact with our site through analytics tools.

Analytics cookies help us measure traffic, see which pages are popular and improve the overall experience. These cookies may collect information such as the pages you visit, how long you spend on the site and how you arrived.

Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect the functionality of our website. Where required, we will ask for your consent before placing non-essential cookies on your device.

We do not sell your personal data. We may share your data with trusted third parties who help us operate our business, including:

• Hosting providers who store and serve our website and related data
• Analytics providers who help us understand how our website is used
• Email delivery providers who help us send and receive messages

These providers process personal data only on our instructions and under appropriate data protection agreements. We may also disclose your personal data where we are required to do so by law, to enforce our agreements, or to protect our rights, property or safety, or that of others.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.

Enquiry and client data is generally retained for the duration of our relationship and for a reasonable period afterwards, after which it is securely deleted or anonymised. The exact retention period depends on the nature of the data and the legal obligations that apply.

Under the UK GDPR, you have the following rights in relation to your personal data:

• The right to access — to request a copy of the personal data we hold about you.
• The right to rectification — to ask us to correct data that is inaccurate or incomplete.
• The right to erasure — to ask us to delete your personal data in certain circumstances.
• The right to restrict processing — to ask us to limit how we use your data in certain circumstances.
• The right to data portability — to ask us to transfer your data to you or another organisation in a structured, commonly used format.
• The right to object — to object to our processing of your data based on legitimate interests, or to direct marketing.

To exercise any of these rights, please contact us using the details at the end of this policy. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at https://ico.org.uk.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. These measures include secure hosting, access controls and the use of encrypted connections where appropriate.

While we work hard to protect your data, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Some of the third-party providers we use may store or process data outside the United Kingdom. Where personal data is transferred outside the UK, we take steps to ensure it receives an adequate level of protection, including relying on adequacy decisions or standard contractual clauses as recognised under UK data protection law.

Our website and services are not directed at children. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us:

• By email: support@delivix.digital
• By phone: 0141 536 0269
• By post: Delivix, 119 Whitefield Road, Room 11, Glasgow G51 2YA, Scotland
• By visiting our website: https://delivix.digital